Ortelia Curator Subscription FAQ

Why should I upgrade to Ortelia Curator 2020 subscription?

Moving to a subscription model allows us to deliver new features as they are developed. We can  more efficiently address your feature requests. In short, moving to the subscription model will mean more updates and features more often. You no longer need to pay version upgrade fees as new features and enhancements are delivered automatically. Our pricing plans give you more financial flexibility. If you only design a small number of exhibitions per year you can choose to subscribe on a month to month basis. Alternatively if you are a large organisation with numerous exhibitions per year our yearly subscription option will prove most cost-effective.

What happens to Ortelia Curator PRO?

Ortelia Curator PRO no longer exists. If you have a Ortelia Curator PRO you can continue to use it without any issue. However, we will no longer support any version of Ortelia Curator prior to Ortelia Curator 1.6.1. We will cease support for Ortelia Curator 1.6.1 on the 31st of December 2020. Support will only cover any identified bugs but no new features will be added.

Will pre-Ortelia Curator 2020 versions be supported?

No, all versions of Ortelia Curator (Pro and Normal) up to version 1.6.1 will cease to be supported. You can continue to use your version of Ortelia Curator. We will continue to support Ortelia Curator 1.6.1 onward until the 31st of December 2020. Support will only cover any identified bugs but no new features will be added.

What if I already own Ortelia Curator?

You can continue to use your version of Ortelia Curator. However, we will no longer support any version prior to 1.6.1. We will continue to support Ortelia Curator 1.6.1 onward until the 31st of December 2020. Support will only cover any identified bugs but no new features will be added.

What if I only recently purchased Ortelia Curator?

If you purchased Ortelia Curator after the 1st of June 2019 you will automatically receive 12 months subscription to Ortelia Curator 2020 when you sign up to the service. You will receive a code to enter during the subscription process to automatically upgrade you to Ortelia Curator 2020 for the nominated period.

What does Ortelia 2020 cost?

There are two levels of subscription. These are Monthly and Yearly subscriptions. For the latest pricing please click here.

How do I upgrade my license of Ortelia Curator to a subscription?

Simply sign up for a subscription here. You will be issued new license details and a download link for the software. You can continue to use your current version of Curator or switch to Ortelia Curator 2020.

Do I have to uninstall Ortelia Curator PRO or Normal before installing Ortelia Curator 2020?

No. You can have both versions installed without any issues.

What platforms does Ortelia Curator work on?

Ortelia Curator works on current Microsoft Windows and Mac OS platforms.

I have Ortelia Curator Normal what happens now that it is no longer supported.

You can continue to use Ortelia Curator Normal as long as you like. Nothing changes with your current license but we will no longer support it. You can upgrade to Ortelia Curator 2020 here.

Does the subscription service have a auto-renew facility?

Yes it does. Your subscription will renew at the end of the nominated period. You will receive notification of renewal 2 weeks before your subscription is due to be renewed.

How do I cancel my subscription?

Simply log in to your account (you will receive a link to your account when you sign up) with your details and click on ‘Cancel my subscription’ before your auto renewal date. Your account will continue to exist even though you are not renewing your subscription. You can return at any time to renew.

Can I re-subscribe after cancelling my subscription?

You can re-subscribe to the service at any time. You will need to go through the process of purchasing a subscription.

Can I transfer my Ortelia Curator 2020 license between computers?

Absolutely! you can install Ortelia Curator 2020 on as many computers as you like. As with previous versions of Ortelia Curator you can transfer your license/s between computers with our easy-to-use online Activation/Deactivation system.

What happens when my subscription expires?

If your subscription expires due to cancelling renewal, your copy of Ortelia Curator 2020 will cease to work. You will not lose any files that you have created however you will not be able to load them in Ortelia Curator until you renew your subscription through your account.